Attention Pop3 / SMTP Email Style Users (For example, if you are using something like Outlook, Outlook Express, Thunderbird, EMClient, Mailbird, etc.), and if you are experiencing any email issues, due to the mandatory security upgrades for 2020, here are a few troubleshooting tips to please try first to fix your problems.
Please remember, if you need your email RIGHT NOW and have to check something, you can always use the Web Portal Interface which is always up and running on the new secure server here:
Problem #1) I was getting my email just fine before, but now I can't get emails anymore. Help!
- This is most likely due to the fact that now email servers need to be more secure with the latest operating system update and your email settings didn't have the extra security settings in place. Here is where you can update your email settings to make your email work.
First, go into your email account settings (it may look different depending on your version and program of course, but here is mine as an example). Find the "More Settings" button or Advanced Settings button.
Then, in your Advanced tab (or whatever area you can find this information) you need to update TWO THINGS
#1) Make sure you click on the box that says "This Server requires an encrypted connection (SSL) - This will make your port 995 by default
#2) Make sure you select "TLS" for your encrypted connection type as below.
Completing both of those tasks should make your email start working again as you just upgraded your security to the new required settings.
Problem #2) I'm getting an Internet Security Warning box now that my emails are working. What do I do?
- If you are getting an email popup security box such as below, just always hit 'Yes' when you see it and your emails will continue to work just fine. This is a Certificate mismatch issue that is being worked on and this will disappear / fix itself in the future so that you will never see it again once it has been resolved.
Problem #3) I'm getting all my email now, thanks! However, I can't seem to SEND any emails. When I send an email, I get a message like this below:
Your message did not reach some or all of the intended recipients.
Subject: Test Email to someone
Sent: 12/30/2019 6:42 AM
The following recipient(s) cannot be reached:
'email@example.com' on 12/30/2019 6:42 AM
454 4.7.1 <firstname.lastname@example.org>: Relay access denied
- Solution: This is most likely due to the fact that the Nameservers are wrong on your domain. Any nameservers that we control such as NCADDNJ.org have had all adjustments accordingly completed, however, if you control your own nameservers (in other words, your domain is not with us but with something like GoDaddy.com or Network Solutions.com) then you must login to your control panel and update your name servers.
The old (expired name servers are ns1.datarealm.com and ns2.datarealm.com)
The NEW name servers you should have are:
Please note: After you make the above change, it usually takes upto 24 hours for the effect to occur as the DNS propigates over the entire world wide web before you will see results.